I booked a 2-night stay at this hotel for the convenience of having close access to the Niagara Falls Waterpark.
Room: (Small, uncomfortable, tiny shower/washroom, no microwave or ice machine)
Lineups: (Long lineups for everything – checking in, out, elevators, poor design)
They only have 3 hotel staff to check you in/out or deal with issues. Most of the time, the lineups lasted 45 minutes to an hour. When you finally get to check in, you have to deal with the elevators. They only hold like 6-7 people, so when you have to go to your room, you have to wait like 15 minutes for an elevator, or you can always take the stairs with your luggage.
There are two elevators. One connected to the parking and water park, and the other to the hotel. So, to get to the waterpark, you require 2 different elevators and so have to wait in line 2 times for an elevator to get to your destination.
Prices: (Very high, especially with the hidden extra fees like parking, destination fees, taxes, etc). Trip on Expedia was $500 , after check out it climbed to $900
Oh, and no free breakfast, no microwave and no ice machine. You have to use the elevator again to access the ice machine, or microwave. Bonus! There was a coffee machine, with a free water bottle to use for the coffee, but wait, upon closer inspection, the bottle water was open, with a couple sips missing, so in the garbage it goes. Nice service.
